Refund policy

Last updated: October 2026

We want you to be happy with Claribizz. This page explains when you can get your money back. Payments are processed by Paddle, our merchant of record, and refunds are paid back to the original payment method through Paddle.

Free trial

Your trial is free. If you do not continue at the end of it, you are not charged anything.

Monthly plan

If you are not satisfied, you can ask for a full refund of your first monthly payment within 14 days of paying it. After that, monthly payments are not refunded for periods that have already started, but you can cancel at any time and your plan stays active until the end of the period you have paid for.

One-time setup fee

You can ask for a full refund of the setup fee any time before we begin building your assistant. Once our team has started the work, the setup fee is not refundable, because it covers time we have already spent. If we are unable to deliver your assistant for reasons on our side, we will refund the setup fee in full.

If we end the service

If we stop providing the service, we will refund any fees you have paid for the period after it ends.

How to ask for a refund

Email us at the email address listed on this website with the email address you signed up with and the reason for your request. We aim to reply within a few working days. Once a refund is approved, it can take several days to appear, depending on your bank.